Evergreen Finance London is forever grateful for Postworks
For a financial services company driven by the most advanced and innovative technologies around, Evergreen Finance London’s post was letting the side down. Fortunately, Postworks was here to step in and take one for the team.
“When a postal solution designed to save you time and money starts costing time and money, you know it’s time to look elsewhere. What I didn’t know was just how much time and money Postworks could save us.” Yonah Pruss, Managing Director, Evergreen Finance London
Evergreen Finance London is a powerful Fintech company using groundbreaking AI and data tools to provide competitive underwriting, loan and compliance services that put their customer’s best interests at heart.
But putting the company’s best interests at heart is important too, especially when sending letters that could make or break future legal action.
Part and parcel of the finance industry
When you provide financial services, you inevitably experience defaults. Evergreen sends up to 500 default letters each month – informing customers they have fallen behind on payment and that they have 21 days to rectify this before legal proceedings commence.
These letters aren’t just a useful reminder for customers; they constitute fundamental evidence in any subsequent legal action. Accordingly, these letters must be sent out correctly and on time.
But, downloading, printing, attaching, stuffing, franking and depositing 500 letters per month is a mammoth task.
Default setting = medium
Evergreen was already using an outsourced mail system to cope with this volume, but the level of service was medium at best.
The service was expensive, complex and not that enjoyable to use. Consequently, Evergreen was still spending a lot of money and time processing post, which was causing backlogs that meant even more time and money.
It was a never-ending cycle, but not something that a little internet research couldn’t fix.
Postworks setting = exceptional
“As soon as I realised you could send a letter with attachments in under one minute, at a cost cheaper than our current provider, the question changed from “should we consider Postworks,” to “how quickly can we migrate?!” Yonah Pruss, Managing Director, Evergreen Finance London
After finding Postworks on Google (other search engines are available), Yonah was amazed by the prices and services on offer. After a quick demo, Yonah was sold and swiftly migrated the team to PostboxCloud™.
Evergreen can now send default letters complete with their 12-page attachment in under a minute using an attachment workflow. This has streamlined the business while simultaneously clearing the backlog of default letters and saving money. As those cliché lovers say, teamwork makes the dream work!
“Post has always been a very labour intensive process for us, but Postworks has changed things completely. Post is actioned quickly, staff have more time to spend in other business areas and it’s saving us money. It’s a complete game-changer.”
If extra time and money sound too good to be true, book a Postworks demo to see for yourself.
