Curx Health cut admin time, reduced human error, and gained total confidence in their post – all with Postworks.
Curx Health is a CQC-registered provider of ultrasound services for the NHS. Based in Oldham, their team performs time-sensitive diagnostics with results returned within 48 hours. It’s a fast-paced clinical service that depends on precision and efficiency.
But behind the scenes, their patient communication process was anything but.
Each week, the team spent hours printing appointment letters, folding them by hand, stuffing envelopes, and feeding them into a franking machine. Around 700 letters went out each month, and the manual process left plenty of room for things to go wrong.
“We were spending hours on something that shouldn’t take more than a few clicks.”
– Carl Springthorpe, Operations Manager, Curx Health
Printers jammed. Supplies ran out. Letters were forgotten. And the risk of human error in a busy environment kept growing.
From chaos to control
Carl knew they couldn’t keep doing things the hard way. He started looking for a better solution and found Postworks.
With PostboxPrint™, Postworks’ virtual printer, Carl’s team could send appointment letters directly from their computer in just a couple of clicks. No envelope stuffing, no franking, and no delays. Just fast, reliable, same-day post. Everything is sent through Postworks’ ISO 27001 certified platform, with end-to-end encryption and full audit trails. And when support is needed, there’s a real person at the end of the line.
“It’s fast, secure, and simple. And the support team actually responds like humans. No chatbots, no ticket queues.”
Error-free and effortless
Since switching to Postworks, the admin burden has disappeared. Letters go out the same day, and Carl’s team finally has full visibility over what’s been sent. No more chasing. No more second guessing. No more missed appointments.
“I’d recommend Postworks to any NHS provider. It saves time, removes risk, and fits around your team, not the other way around.”
Now the Curx team can focus on what they do best: delivering excellent care.
Still doing post the hard way?
You don’t have to.
Email support@postworks.co.uk to book a 10-minute demo and see how it works.
