Burlington Primary Care, a GP surgery in Ipswich, saved hours of staff time every week by switching to Postworks.
With over 15,000 patients to care for, Burlington Primary Care had more important things to focus on than printing and stuffing envelopes.
But every day, a team of three was tied up manually sending out appointment reminders, clinic invites, and test results – roughly 2,000 letters a month. Between printing, folding, franking, and posting, it was costing time, money, and energy they didn’t have to spare.
“It took three people an hour a day to send letters. That’s not sustainable in primary care.”
– Mark Hatcher, IT Manager, Burlington Primary Care.
The right kind of integration
With PostboxPrint™, Postworks’ virtual printer, the team can now send letters directly from their clinical system, SystmOne, in just a few clicks. No switching platforms. Just print and send. “We didn’t have to change how we work- Postworks just fits in and does its job,” explained Mark.
Postworks also built in custom Workflows™ to automatically include relevant attachments to their different letter templates – removing even more manual steps.
“The automation has taken a lot of pressure off the team. We don’t even have to think about it now.”
Time saved, money saved, headache gone
Since switching to Postworks, the surgery has dramatically cut down the time spent on post. What once took three people over an hour now takes one person just minutes. And they’re saving money compared to their old provider.
“We’re saving time, cutting costs, and the process is 10x easier. What’s not to like?”
Now, the team is free to focus on patients – not postage.
Still tied to your franking machine?
It’s time to let go.
Email success@postworks.co.uk
or call 0370 334 1516 to see how easy it is.
