Henderson Loggie
From printer breakdowns to creditor post in minutes
MHA Henderson Loggie is a Scottish accountancy firm with around 160 staff across four offices. Their Business Recovery and Insolvency team was losing hours printing and stuffing hundreds of creditor letters for each case, all while juggling broken printers and Royal Mail trips. After moving to Postworks, they now send high volume statutory post in minutes, with less stress, lower cost and much happier teams.
The Challenge
Insolvency work lost to paper processes
MHA Henderson Loggie manages clients of all sizes, including complex insolvency cases involving mailings to hundreds of creditors. Day-to-day operations required staff to travel into the office to print letters and labels, stuff envelopes and wait for Royal Mail collections. Frequent printer breakdowns created bottlenecks, increased costs and led to errors, while morale suffered as skilled staff spent time on repetitive tasks.
When lockdown hit, the process became even harder. Staff were working from home while printers, envelopes and franking equipment remained in the office, making it difficult to manage stationery and daily post. Some team members ended up taking letters to Royal Mail themselves, adding time and cost. For high-stakes creditor communications, the delays and logistics quickly became unsustainable.
A closer look at the results
Hundreds of creditor letters
Large mailings, handled digitally
4 offices
Every office, one online post process
Admin time reduced
From hours to minutes
The Turning Point
Switching from paper to simple
As delays and frustration grew, a member of staff recommended Postworks. The firm signed up quickly, needing to send creditor letters on time without bringing people back into the office. Almost immediately, they saw time savings, lower costs and faster, more reliable delivery through an easy-to-use online service with no fixed-term contracts.
One feature stood out in particular: the ability to check that letters had been sent, rather than relying on collections or manual posting. That visibility removed a constant worry for the insolvency team. The experience was so positive that MHA Henderson Loggie rolled Postworks out across admin teams, turning a Covid workaround into a long-term improvement.
“The best feature was the ability to go back in and check that letters have actually been sent rather than assuming that they have been collected or posted on time. What used to take several hours is now done in a matter of minutes, and staff are no longer stuck doing mundane postal jobs.”
Shona CampbellMHA Henderson Loggie
The Outcome
High-volume mail, no printer headaches
With Postworks in place, MHA Henderson Loggie has turned a time consuming, failure prone post routine into a fast, digital workflow that keeps creditor communications moving.
Key Results
⏱️ Time back on every insolvency case
Hours of printing, labelling and envelope stuffing per batch are now completed online in minutes.
🙂 Happier teams, less mundane work
Removing repetitive postal tasks has boosted morale so people can focus on higher value client work.
📮 No more emergency Post Office runs
Staff no longer have to carry bundles of letters to Royal Mail, saving time and travel costs.
💷 Cost savings without long contracts
Postworks cut stationery, maintenance and postage overheads while staying flexible with no fixed term tie in.
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