Leading Business Services
Removing the final manual step from a digital insolvency workflow
Leading Business Services is a licensed insolvency practice specialising in high-volume Creditors’ Voluntary Liquidations (CVLs). As the firm transitioned from paper files to electronic case management during the pandemic, printing and posting letters remained the final manual process in an otherwise digital workflow. By moving to Postworks, the team now sends more than 250 letters every week with minimal manual involvement, giving them more time to focus on progressing cases rather than managing post.
The Challenge
Modernising the final manual process
Leading Business Services had already digitised almost every part of its insolvency workflow. Case files were electronic. Processes were streamlined. But one part of the operation was still manual.
Every creditor notification had to be printed, folded, inserted into envelopes and franked before it could be sent. On larger cases, that meant hundreds of pages moving through the office against statutory deadlines.
Dedicated team members managed the process, but it still demanded time and attention from across the business. Insolvency Practitioners needed confidence that important correspondence had gone out on time, often checking in with colleagues to make sure key packs had been printed and posted. Behind the scenes, paper stocks, franking credit and printer maintenance all needed managing too.
For a firm built around delivering high-volume insolvency work efficiently, post had become the last manual process in an otherwise digital operation.
A closer look at the results
£10,000 saved
By eliminating mailing costs for business growth.
Dozens of admin hours
Saved by replacing manual mailing by clicks, freeing time for staff.
Reliable, speedy invoicing
With tracked delivery options and improved cash flow.
The Turning Point
Completing the move to a digital workflow
Leading Business Services started using Postworks during the COVID-19 pandemic as part of their move to fully digital case management. With paper files already a thing of the past, outsourcing post helped them get rid of the last manual step in their workflow.
The team uses PostboxServerTM, a simple Windows app installed on their desktops. Once letters have been reviewed, they just move the files into a “ready to send” folder. From there, everything is set up in the Postworks portal, so the letters go straight out without any extra steps. If they ever need to check something for audit purposes, they can log into the portal and quickly see the status of each letter.
Alongside outbound post, Leading Business Services has also introduced Postworks Receive as part of its wider document management strategy, supporting its longer-term goal of managing inbound and outbound communications digitally.
“Postworks takes away the most time-consuming annoyance that doesn't actually add any value, especially when you are doing volume work. Before Postworks we were tied to physical printers, leases, paper, ink and the staff time to manage all of that. It is hard to put a number on the hours saved, but we have noticed a massive difference since moving our post across.”
Alex DuntonInsolvency Practitioner
The Outcome
More time for insolvency work, less time managing post
By removing the administration involved in printing, preparing and sending letters, Leading Business Services has streamlined one of the most operationally demanding parts of the insolvency process.
Key Results
📈 More time for actual insolvency work
Hybrid mail frees the team from printing and franking so they can focus entirely on running cases.
🧠 Simple, auditable approval flows
Letters follow a clear review and send process, with IP approvals and full visibility in the portal.
💸 Lower hidden costs on every case
Less reliance on physical printers, leases, and consumables reduces overheads on often unrecoverable work.
🖱️ Easy for the whole team to use
Drag-and-drop folders and a familiar Windows app make adoption straightforward for support staff and IPs alike.
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