Off the chart efficiencies for chartered accountant French Duncan

French Duncan describes itself as “the people for you,” but its postal system definitely wasn’t the service for them. 

“We had multiple people taking time out of their busy schedules to sit at a franking machine. It was a horrendous waste of time and money, but thankfully we’ve found the ultimate solution.” Craig Fisher, Assistant Manager, French Duncan 

French Duncan is a leading chartered accountancy firm built on over 100 years’ of experience. The secret to its success? Delivering modern solutions to today’s fast-moving businesses, including its own. 

When French Duncan’s postal process wasn’t meeting the needs of the business, Assistant Manager Craig Fisher knew it was time to look for a modern solution.

V.I.P (very important post)

French Duncan’s restructuring and debt advisory department send over 350 letters per month – the equivalent height of 460 miniature dachshunds. 

But these aren’t your average new client letters, birthday cards or local pizza delivery flyers; they’re important HMRC letters. And a late one can result in a disgruntled client, audit inconsistencies and, ultimately, a revoked licence. 

In other words, these letters must go out on time. But this in itself took time.

The dog days of admin

Printing, stuffing, franking and posting mail to ensure it left the building on time was taking up the time of up to five admin people every day. This was on top of the time and money spent ordering postal supplies through the franking machine company. And let’s not even go there with the money spent on the machine itself! 

But the worse thing for French Duncan was the personal toll it was taking on employees. Administrative staff felt stressed by the pressure of postal deadlines, and this wasn’t ok.

Shiny, happy admin

“Postworks provided us with an immediate solution that solved every problem and ticked every box.” Craig Fisher, Assistant Manager, French Duncan 

When Craig Fisher stumbled across Postworks, he stumbled across a lot more than he bargained for. 

Using Postbox Cloud™, French Duncan can send letters out on time, with a click. The messy admin is completely removed from the process – freeing up people’s time, soothing headaches and eliminating the huge costs involved with manual post. 

But perhaps the biggest benefit for Craig was the ease of use. 

“Employee happiness is paramount at French Duncan, and Postworks is an employee benefit in disguise. Staff are less stressed about meeting postal deadlines. They have more time to spend on interesting tasks and they have a postal system that is really nice and easy to use, even for our self-proclaimed technophobes.”

“I have just four words for anyone reading this case study: give it a try!” 

See what all the fuss is about by booking a free demo of Postworks Send service. Warning – be prepared to be amazed.