Curx Health gets a well needed check-up

Curx Health Ltd were constantly worrying and triple checking against human error but with Postworks’ easy reporting, worry is a thing of the past. 

“Our staff were spending hours each week printing, manually folding, manually inserting appointment letters only to then slowly push them through the franking machine one by one by one” – Carl Springthorpe – Operations Manager, Curx Health.

Curx Health in Oldham are a CQC registered provider of Ultrasound Services for the NHS who return results within 48 hours.

The team at Curx were working for hours each week hand-stuffing envelopes. Instead of being able to dedicate 100% of their time and attention to doing what they do best; booking, arranging, and performing scans for the NHS.

They’re only human

The team at Curx Health Ltd send around 700 appointment letters a month. These letters are crucial to the smooth running of the organisation as they help to make sure that clients get an appointment at the right time and come fully prepared for their appointment. 

The whole process was a painful one and at each step, things seemed to go wrong. More than once the office printer went on strike and the envelope box emptied before anyone knew to order more and then there was reckoning with the franking machine.

The largest challenge, however, was general human error. Sometimes letters were forgotten, sometimes letters were sent late, sometimes letters were not sent at all.

Carl knew he would have to find a better solution and allow his team to focus on what they were good at, focussing on the pressing, skilled tasks and eliminating the mundane administrative chores.

No room for human error

Like many people out there, Carl had no idea that a service like Postworks existed. He didn’t know there was an alternative to hand stuffing envelopes.

After Postworks were recommended to Carl and his team, he went on a fact-finding mission to find out if Postworks would work for them – it did. Initial concerns surrounding a delay in posting time were quickly eliminated knowing that letters were sent out the same day that they upload them. 

It’s always a bit daunting uploading large amounts of personal information to an online server but Carl was reassured by Postworks secure platform, end-to-end encryption, and ISO 27001 certification. 

Without any further hesitation, Curx signed up. 

Get someone else to do your boring admin work for you. 

“All you have to do is simply hit ‘print’ and ‘send’ to post letters. It’s that easy!” – Carl Springthorpe, Operations Manager, Curx Health Limited

Before signing up, Carl knew what benefits he could expect after joining Postworks; time saving, cost saving and a simple way to send post – it’s a no brainer in terms of convenience. 

What he didn’t expect was how hands on and helpful the support team were. It was easy to get in touch with any queries and for one of the support team to get back in touch, quickly. 

No robot answering machines here. 

The ability to see exactly what items have been sent is a game changer for Curx. They can see exactly which letters have been sent and are never left double guessing whether one was left by the franking machine or not. 

Carl and his team are able to print files directly from their computer to Postworks using PostboxPrint™ (Postworks virtual printer). A simple piece of software to use, it means nothing changed for the users and letters are posted in just two clicks! 

 

“I would recommend Postworks to any other NHS user, not only for simplicity and ease but also for convenience.” – Carl Springthorpe, Operational Manager, Curx Limited

 

Now user error has been eliminated with a convenient, time and cost saving solution. Carl’s team are happy they can spend their time doing what they do best and leave Postworks to do what they do best – sending post securely for our NHS.

 

“Just go for it. It’s easy and hassle free.” – Carl Springthorpe, Operational Manager, Curx Limited

If you, like Carl, want a convenient solution to eliminating user error, get in touch with our support team at [email protected] to arrange a 10 minutes demo.