Hudson Weir ditches the franking machine

Hudson Weir’s business revolves around using their many years of combined business recovery, insolvency and turnaround experience to offer help and advice to the directors of struggling businesses.

Hudson Weir were spending hours each day slowly passing letters through the old franking machine, until Postworks did it all for them in a matter of minutes.

“Staff had to spend unnecessary time hand-stuffing envelopes rather than being able to work on insolvency cases.” – Claire Howell, Senior Manager, Hudson Weir.

It’s no surprise they don’t want to spend hours of their valuable time wasted on a simple admin task – where’s the value in that?

Valuable time wasted feeding Frank

That was the reality facing Claire and her team at Hudson Weir. Her highly skilled staff were, on some occasions, spending three to four hours trying to get a batch of circulars sent out to creditors. Their time being used on sending post rather than working on actual insolvency cases.

Not only that, but the process was slow, pushing single letters through the franking machine one at a time.

It had to be done, they had a requirement to get those letters out and a formidable reputation to maintain.

Finding a solution without over complicating things

With the franking machine contact coming to an end, Claire had started looking into upgrading old Frank for new Frank, not knowing a better solution was available.

Then it happened – the Covid-19 pandemic swept across the world and the country went into lockdown. Looking for a solution to sending post remotely, a letter from  Turnkey, the UK’s number 1 software for managing insolvency, landed in Claire’s lap at just the right time and it had the answer. Postworks.

Claire took the recommendation from the trusted company and immediately reached out to Postworks. Despite her initial concerns surrounding GDPR compliance, Claire’s mind was quickly put at ease and any doubts were eliminated after receiving Postworks’ ISO27001 information security certificate and data security details.

Given the circumstances, Claire was looking for something fast and easy to use. It needed to have a quick set up time and her team needed minimal training in order to use it. Postworks ticked all of the boxes.

Ditching Frank and saving time the simple way

“Regardless of volume, it is a similar, straightforward process – We can definitely measure the time saved” – Claire Howell, Senior Manager Hudson Weir.

Staff were up and running with Postworks the same day, no software installation needed, and with the easy to navigate website and excellent communication from the Support team, Claire never looked back.

Hudson Weir now has multiple users set up to send their post with a click of a button. No longer are staff slowly sliding letter after letter through the franking machine.

Instead, they log in online, click to upload their documents and they are sent securely to Postworks print facility for posting the very same day.

Claire has been pleasantly surprised to find even more reasons to love Postworks. Using Postworks not only saves Claire money on posting her company’s letters but also means she can claim back the costs as a Cat 1 disbursement (which were too complicated to claim previously). She also loves that her undelivered post is managed for her too.

Claire has decided to join the #postalrevolution, sticking with Postworks and scrapping the franking machine. Staff can now go back to doing what they do best, and old Frank can take early retirement.

Is your franking machine taking up your time, space and money? Then it’s time to discover all of the benefits of sending your letters through Postworks. Get in touch with us at [email protected] or call us on 0370 334 1516.