Give patients the right information, through the right channel, at the right time – without the manual overhead.
Healthcare
Built for regulated healthcare comms - across different models of care.
Trusted by leading brands
Why healthcare teams switch to Postworks
You work hard to deliver a consistent patient experience. Patient communications don’t always live up to that standard.
The letter was sent - but it arrived too late to help
Appointment confirmations, prep instructions or outcome letters arrive late – not because teams didn’t act, but because delivery timing isn’t actually controlled.
Legacy systems leave too much to manual handling
One letter sent to the wrong person is enough to create a GDPR incident – even when teams are doing exactly what they were trained to do.
You run multiple sites… but every site has its “own way”
Different clinics and teams follow different comms processes – inconsistent, hard to govern, and difficult to see end-to-end.
Your teams default to post because digital feels risky
Email adoption stalls. SMS feels limited. So first-class post becomes the “safe” option. Behind the scenes, staff time, printing, envelopes, rework and inbound scanning quietly pile up.
When information arrives too late to be useful
A patient misses their appointment – and only later receives the letter that should have prepared them for it.
With same-day print and post, automatic digital delivery, and real-time tracking, Postworks puts timing back under your control – so you can confirm what was sent, when, and through which channel.
Legacy systems force modern teams into manual workarounds
Patient communications carry personal data and regulatory responsibility.
Yet many teams still copy and paste content, manually select templates, and manage address and attachment steps themselves.
ClearSend® provides certified, timestamped proof of dispatch. Ready when an audit, ICO query or patient complaint requires it.
“I can instantly see if a patient’s letter was sent and even resend it – that traceability is vital. It’s just easy. No more envelope stuffers, no more paper jams. We send up to 16,000 letters a month – Postworks handles that volume without a hitch.”
Sara Cullen
UK & Ireland Control Manager
When you scale, consistency shouldn’t be the first casualty
One site has a process that works. Another has adapted it. A third does something else entirely.
Without a single, controlled way of communicating, standards slowly become suggestions.
Standardise the way your company communicates with a scalable solution.
The right channel – applied automatically, not left to individual judgement
When digital feels uncertain and post feels safe, teams make channel decisions the same way every time: defensively. Not based on what’s best for each patient. Not based on cost. Based on what’s easiest to justify.
Postworks applies channel rules automatically – routing to email, SMS or print based on patient preference.
Still got questions?
Will switching slow us down?
No. Most teams go live in hours. The goal is minimal disruption. Any solution must fit around existing workflows, not force retraining.
Is this safe for GDPR and patient data?
Data is processed under a UK-based Data Processing Agreement and complies with UK GDPR/DPA 2018; encrypted in transit and at rest; access controls and logs ensure clear auditability. Please read our full data processing agreement.
How do you reduce the risk of human error?
By applying rules automatically: templates, attachments, security levels, and postage are applied based on patient/context data – not user choice.
Do we need to change our patient management system?
No – Postworks is designed to integrate with legacy systems. Teams can “file print” from systems like Maxims, EMIS, or System One.
How do we prove what was sent?
ClearSend® provides certified, timestamped proof that the correct document was sent – ready when you need it.
Will this help reduce admin workload and call volume?
Yes – removing manual steps reduces admin burden, and digital response options (QR codes / secure links) can reduce delays and call volume.
Can Postworks replace multiple existing vendors?
Yes. Organisations currently managing separate providers for print, email and SMS can consolidate onto a single platform with one contract, one SLA and one audit trail.
What does Postworks cost?
Pricing is published on our website – no enterprise quote required to understand what you’ll pay. See Pricing
