Send access letters, service notices and customer updates with proof, traceability and less manual admin.
No printer queues. No envelopes stacked on desks. No racing to get letters out before collection.
Trusted by leading brands
Why utilities teams choose Postworks
Getting critical letters out shouldn’t depend on who’s near the printer that day.
The daily letter run is eating into real work
Access letters, servicing notices and customer updates still need to go out. The problem is the printing, folding, franking and chasing around them.
Proof gets messy when the process is manual
If a letter is questioned, teams need a clear answer. Not a spreadsheet, a memory, or a panicked search through old records.
More jobs creates more admin
As contracts grow, letter volumes grow with them. The answer shouldn’t be pulling more people into the same manual process.
You can't ignore carbon-conscious procurement
Utility and field-service teams are increasingly judged on how suppliers support sustainability. Post shouldn’t be the awkward bit in the tender.
From daily print run to desktop send
Access letters, service notices and customer updates still need to go out. But your team shouldn’t be spending hours printing, folding, stuffing, franking and checking whether everything made the collection.
With Postworks, teams upload letters online and we handle the print, pack and post process for you. Same letters. Far less admin.
Proof ready when access is questioned
In utilities, gas compliance and social housing maintenance, letters often carry more weight than they look like they do – an access appointment, a servicing notice, a repair update, a compliance certificate.
If a tenant or customer says they weren’t told, your team needs to show what happened.
With ClearSend®, every letter includes certified, timestamped proof of postage, giving teams court-ready evidence when access procedures or regulated communications are challenged.
Scale letter volumes without building a bigger admin process
More engineers means more jobs. More jobs means more appointments, more servicing letters, more updates and more customer communications.
That growth shouldn’t mean pulling more people into the same manual process.
Postworks helps utilities and field-service teams send high volumes of customer letters online, without adding headcount just to keep up with post.
Start with simple portal sending, then move into API or file-based automation when the process is ready.
Support sustainability without making it another project
Utilities and energy-sector teams are under pressure to show better environmental choices – often in tenders, supplier reviews and procurement conversations, especially when working with local authorities, housing providers and regulated partners.
Postworks is a carbon-neutral postal provider, so your outbound letters can support your wider sustainability goals without adding another task for the operations team.
Still got questions?
Can Postworks handle appointment and access letters?
Yes. Postworks can be used to send appointment letters, access notices, servicing reminders and compliance communications. Letters are uploaded online, processed by Postworks and handed over for delivery.
Does Postworks provide proof of postage?
Yes. ClearSend® gives certified, timestamped proof of postage for every letter, so your team has evidence when a communication is questioned.
Can Postworks support gas and electrical compliance teams?
Yes. Postworks is a strong fit for teams sending high volumes of appointment letters, access notices, certificates and customer communications linked to servicing, repairs and compliance work.
Can we use Postworks for utility bill mailing?
Yes. Postworks can support utility bill mailing, tariff updates, customer notices and other high-volume customer communications.
Can we send email and SMS as well as post?
Yes. Postworks supports post, email and SMS, so teams can choose the right channel for the message. Use post for formality and proof, email for detail and SMS for speed.
Will this create another complicated system for our team?
No. The core workflow is simple: upload, check and send. Teams can start with the portal, then move towards automation through API or file-based workflows when needed.
Can Postworks help with sustainability goals?
Yes. Postworks is a carbon-neutral postal provider, which can support procurement and net zero requirements without adding extra work for your operations team.
Do we need to sign a long contract?
No. There are no contracts, no minimum volumes and no setup fee. You can test the process and scale when it makes sense.
Can we track spend and check what was sent?
Yes. Postworks gives teams visibility over what was sent, when it was sent and what it cost, helping operations and finance teams keep control.
