Give patients the right information, through the right channel, at the right time, without the manual overhead.
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Why healthcare teams switch to Postworks
You work hard to deliver a consistent patient experience. The letters, emails and updates around it should pull their weight too.
The letter was sent but it arrived too late to help
Appointment confirmations, prep instructions or outcome letters arrive late – not because teams didn’t act, but because delivery timing isn’t actually controlled.
Too many manual steps, too much room for error
One letter sent to the wrong person is enough to create a GDPR incident – even when teams are doing exactly what they were trained to do.
You run multiple sites… but every site has its “own way”
Different clinics and teams follow different comms processes – inconsistent, hard to govern, and difficult to see end-to-end.
Your teams default to post because digital feels risky
Email adoption stalls. SMS feels limited. So first-class post becomes the “safe” option. Behind the scenes, staff time, printing, envelopes, rework and inbound scanning quietly pile up.
When information arrives too late to be useful
A patient misses their appointment – and only later receives the letter that should have prepared them for it.
With same-day print and post, automatic digital delivery, and real-time tracking, Postworks puts timing back under your control – so you can confirm what was sent, when, and through which channel.
Old processes create modern risks
Sensitive patient communications often pass through too many hands before they go out.
Postworks helps healthcare teams move that process online, so letters can be created, checked and sent with a clearer record behind them.
And with ClearSend®, physical letters come with certified proof of postage, so your team can see what was sent, when it was sent and where the evidence sits if a question comes back later.
Consistency should not depend on the site sending it
Patient communications need to feel consistent whether they come from one hospital, clinic, department or admin team.
Postworks helps healthcare teams bring letters, emails and SMS into one clearer process, with controlled templates, central visibility and a consistent way to send.
That means less local variation, fewer manual workarounds and a better experience for the patients receiving the communication.
“I can instantly see if a patient’s letter was sent and even resend it – that traceability is vital. It’s just easy. No more envelope stuffers, no more paper jams. We send up to 16,000 letters a month – Postworks handles that volume without a hitch.”
Sara Cullen
UK & Ireland Control Manager
Patient choice, built in
When digital feels uncertain and post feels safe, teams make channel decisions the same way every time: defensively. Not based on what’s best for each patient. Not based on cost. Based on what’s easiest to justify.
Postworks applies channel rules automatically, routing to email, SMS or print based on patient preference.
Still got questions?
Will switching slow us down?
No. Most teams go live in hours. The goal is minimal disruption. Any solution must fit around existing workflows, not force retraining.
Is this safe for GDPR and patient data?
Data is processed under a UK-based Data Processing Agreement and complies with UK GDPR/DPA 2018; encrypted in transit and at rest; access controls and logs ensure clear auditability. Please read our full data processing agreement.
How do you reduce the risk of human error?
By applying rules automatically: templates, attachments, security levels, and postage are applied based on patient/context data – not user choice.
Do we need to change our patient management system?
No – Postworks is designed to integrate with legacy systems. Teams can “file print” from systems like Maxims, EMIS, or System One.
How do we prove what was sent?
ClearSend® provides certified, timestamped proof that the correct document was sent – ready when you need it.
Will this help reduce admin workload and call volume?
Yes – removing manual steps reduces admin burden, and digital response options (QR codes / secure links) can reduce delays and call volume.
Can Postworks replace multiple existing vendors?
Yes. Organisations currently managing separate providers for print, email and SMS can consolidate onto a single platform with one contract, one SLA and one audit trail.
What does Postworks cost?
Pricing is published on our website – no enterprise quote required to understand what you’ll pay. See Pricing
