Evergreen Finance London
From slow default notices to a faster way to send legal post
Evergreen Finance London is a fintech consumer finance company using technology to support underwriting, lending, collections and compliance. When customer accounts move into default, the business must send physical default notices before taking the next step in the legal process.
Before Postworks, outbound post was either handled in-house or through a costly external provider, creating extra admin, expense and delay. By moving default notices into Postworks Send, Evergreen can now upload and send time-critical letters in seconds, helping the team clear backlogs, reduce costs and keep the collections process moving.
The Challenge
Default notices needed to be sent quickly and correctly
For Evergreen, default notices are not just routine customer letters. They are a required step in the collections and legal process, giving customers formal notice before further action can be taken.
If a default notice is not sent correctly, the next stage can be put at risk. Court claims cost money, and if a customer has not been served properly, the process can become ineffective. That meant Evergreen needed a postal workflow that was fast, accurate and easy to evidence.
Before using Postworks, Evergreen had relied on in-house post and then another outsourced provider. The in-house process involved printing default notices, preparing envelopes, managing paper and supplies, franking letters and making sure everything was sent on time.
When the business moved to remote working, they needed an offsite mailroom. Their existing outsourced provider solved part of the problem, but it became too expensive. Evergreen needed a more efficient way to send important legal post without adding more manual work or unnecessary cost.
A closer look at the results
100 notices. Under 1 minute.
Large batches of default notices can now be uploaded and sent in seconds.
Lower outsourced mail costs
Savings on staff time, materials and equipment.
40-50 person organisation
Evergreen supports remote working while keeping essential legal post moving.
The Turning Point
Remote working made an offsite mailroom essential
Evergreen’s move to remote working made the old post process impossible to rely on. The team still needed to send physical default notices, but printing and processing them in the office was no longer practical.
At first, Evergreen used another company to handle outbound post. But as costs increased, Managing Director Yonah Pruss started looking for a better alternative. Price was the first thing that caught his attention, but the ease of use, support and compliance credentials made Postworks the stronger long-term fit.
Postworks gave Evergreen a way to send default notices without printing, stuffing or franking anything themselves. The team downloads the notices from their system, uploads them into Postworks, and the letters are sent through a pre-set workflow.
That workflow is particularly important because Evergreen’s default notices include several pages of supporting information. Instead of preparing every pack by hand, the team can send the full letter bundle with just a few clicks. It helped Evergreen clear a backlog, speed up daily processing and reduce the manual workload across collections and legal.
“Postworks has allowed us to get on top of the backlog of our defaults and run very smoothly and seamlessly.”
Yonah PrussManaging Director, Evergreen Finance London
The Outcome
Legal post that fits the way a fintech business works
With Postworks in place, Evergreen has a faster, simpler and more cost-effective way to send default notices while supporting remote working and regulated processes.
Key Results
⚖️ Default notices sent without delay
Time-critical legal letters can be uploaded and sent quickly, keeping the next stage moving.
💷 Lower cost than previous providers
Evergreen reduced outsourced mail costs while also saving on staff time and supplies.
⏱️ Processing time reduced to seconds
What once involved printing, stuffing and franking now takes just a few clicks.
🏡 A better fit for remote working
Postworks acts as an offsite mailroom, helping the team send physical post from anywhere.
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