BeMoto
Hybrid mail that fits a digital-first motorcycle broker
Be Moto is a specialist motorcycle insurance broker run by enthusiasts for enthusiasts. As a predominantly digital business, they only send post when regulations or customer needs demand it, which meant traditional options like franking machines never stacked up.Before Postworks, the team were printing documents, handwriting addresses, buying stamps and hand posting letters themselves.
By moving to Postworks Send, Be Moto now handles low-volume but time-sensitive letters without stamps, postbox runs or worrying whether something actually went in the post.
The Challenge
A digital-first business was still relying on stamps
Despite being set up as a modern, online broker, Be Moto’s physical post was still stubbornly old fashioned. Mat and the team were printing documents, handwriting addresses, buying books of stamps and hand posting everything.
If they wanted proof that a letter had been sent, they had to find time to get to the local post office during its very limited opening hours. For a digital-first business, that process felt slow, manual and out of step with how the rest of the company worked.
The risk of delays was growing. A lack of stamps, a printer with no ink or a forgotten trip to the postbox could all hold up important customer communications.
With no easy audit trail, the team had no simple way to prove what had gone when. For a small, busy broker handling time-sensitive insurance letters, that was an unacceptable distraction.
A closer look at the results
Time back from envelope duty
Postworks removes the need to handwrite, stamp and post every letter individually.
Better audit trail and assurance
Secure online records make it easier to confirm that letters were created and sent.
Modern post without big fixed costs
Pay-as-you-go hybrid mail replaces stamps and avoids investing in a franking machine.
The Turning Point
Small postal volumes still needed a smarter solution
The breaking point came when the everyday friction of stamps, envelopes and restricted post office hours collided with Be Moto’s growth ambitions. Mat started searching online for a way to outsource post without committing to big contracts or volume thresholds that made no sense for a lean, digital business.
Postworks stood out as a clever, secure and flexible way to handle the letters Be Moto did need to send. It gave the team a way to keep physical post available without turning it into a recurring manual task.
Cost was a key concern, but it quickly became clear that Postworks was comparable to existing spend, with far less hassle. Strong encryption, secure online records and the removal of manual envelope risks gave Mat the confidence he needed.
A quick, no-obligation trial, responsive support and high-quality printed output helped make the decision easier. It also made it simple to bring the rest of the team on board.
“Postworks takes all the hassle out of it for us. Everyone is very happy, it is nice and easy, and I think it is really good and simple to use.”
Mat LongDirector, Be Moto Insurance
The Outcome
Post that finally matches a digital business
With Postworks in place, Be Moto has turned an irritating manual task into a straightforward workflow that supports customers without pulling focus from the core business.
Key Results
🏍️ Time-sensitive letters sent without postbox runs
Important insurance letters go out quickly without extra office trips or manual posting.
🧩 A simple fit for small volumes
Pay-as-you-go pricing makes hybrid mail work for an agile, niche broker.
🧾 Clear records when questions arise
Secure online records give the team confidence that they can evidence what was sent and when.
🙂 Fewer fiddly jobs for the team
Staff spend less time stuffing envelopes and handwriting addresses, and more time supporting customers.
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