Cu Rx Health Ltd
From triple checking every letter to trusting a click
Cu Rx Health Ltd is a CQC registered ultrasound provider in Oldham delivering NHS scans with a 48 hour turnaround on results. Their team was spending hours each week printing, folding, stuffing and franking around 700 appointment letters a month, while constantly worrying about human error. By moving to Postworks, Cu Rx now sends secure, fully audited appointment letters in a couple of clicks so staff can focus on patients, not paper.
The Challenge
Manual post processes risked disrupting patient scan timelines
Cu Rx Health sends around 700 appointment letters every month that keep ultrasound clinics running on time. These letters are essential for making sure patients arrive at the right place, at the right time and properly prepared so results can still be turned around within 48 hours. Instead, staff were tied up for hours each week printing, manually folding and inserting letters, then slowly feeding them through the franking machine one by one.
The process was fragile at every step. Office printers misbehaved, envelopes ran out without warning and the franking machine became a daily bottleneck. The biggest concern was human error. Some letters were sent late, some were forgotten entirely and no one was ever completely certain everything had gone out as planned. Constantly worrying and triple checking mail was draining time and attention away from booking, arranging and performing scans for the NHS.
A closer look at the results
700+ letters
Monthly appointment letters handled through Postworks.
48 hours turnaround
Protected by reliable appointment attendance.
Human error risk
Reduced with tracking options and improved cash flow.
The Turning Point
Introducing secure, virtual print queues for clinical staff
Before Postworks, Carl Springthorpe had no idea there was a realistic alternative to hand stuffing envelopes. Once Postworks was recommended, he went looking for proof it would actually work in a clinical setting. Same day posting from upload removed concerns about delay, and secure infrastructure, end to end encryption and ISO 27001 certification addressed worries about sending large volumes of patient data through an online service.
After that, adoption was straightforward. Staff now print files directly from their computers into the Postworks portal. Nothing changes in how they create documents. They simply hit print and click send.
The ability to see exactly what has been posted is a game changer. The team no longer double guesses whether a letter was left in the tray or stuck at the franking machine and can put their energy back into clinical work.
“With Postworks, all of that manual work disappeared - it now takes minutes instead of hours.”
Carl SpringthorpeOperations Manager, Cu Rx Health Ltd
The Outcome
Heightened data security and reclaimed hours for patient care
With Postworks in place, Cu Rx Health has removed the anxiety of human error from its appointment letters so teams can deliver high-quality ultrasound services.
Key Results
⏱️ More time for scans, not stuffing
Hours of envelope filling and franking every week are gone, freeing staff to concentrate on patients.
🔐 Security that fits NHS expectations
End to end encryption and ISO 27001 certification give confidence when sending sensitive patient information.
📬 Appointment letters sent in two clicks
PostboxPrint means staff print from their usual systems straight into Postworks with no new steps to learn.
📊 Easy reporting, zero second guessing
Clear reporting shows exactly which letters have been sent so no one needs to worry about missed post.
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