Farrendale Ltd
From manual appointment letters to faster resident communications
Farrendale Ltd is an electrical design, installation and inspection service responsible for helping keep homes safe to live, work and sleep in. The business sends more than 400 appointment letters a month to let residents know when engineers will visit to install, inspect or test their electrics.
Before Postworks, those letters were printed, folded, enveloped, franked and taken to the postbox by hand. By moving appointment letters into Postworks Send, Farrendale now sends time-critical resident communications in minutes, helping reduce admin, protect engineer time and keep essential visits moving.
The Challenge
Tenant communications still depended on manual post
Farrendale relies on appointment letters to tell residents when an engineer will visit their home. These communications matter because if a letter is delayed, residents may not be in when the engineer arrives.
That can lead to unanswered doors, wasted engineer time and important electrical work being delayed. For a business focused on safe homes and reliable visits, the postal process needed to be quick, consistent and easy to manage.
Before Postworks, the team was spending more than an hour a day printing, folding, enveloping and franking appointment letters. Once the letters were ready, someone still had to walk them to the local postbox to make sure they went out on time.
Across a month, that added up to more than 1,290 minutes spent on manual post. It also meant stationery, stamps and staff time were tied up in a process that did not improve safety, service or productivity.
A closer look at the results
400+ letters per month
Time-critical resident letters
are now sent online instead of
printed and posted by hand.
1+ hour saved every day
has been reduced to a few minutes
through Postworks.
Less than a second class stamp
Postworks sends letters
for less than the cost of
a 2nd class stamp,
The Turning Point
Manual post no longer matched how the business worked
Company Accountant Mike Atkinson could not understand why a modern electrical firm was still spending so much time preparing letters by hand. For a business that depends on efficient scheduling, responsive office support and engineers arriving where they are needed, the old process had started to feel out of place.
The team needed a better way to send appointment letters without adding hardware, creating extra IT work or making the process more complicated than before. Mike searched for alternatives to franking machines and found Postworks. With Postworks, Farrendale could start sending appointment letters online without capital investment, IT support or a long setup process.
The impact was immediate. Farrendale was set up and posting on the same day, with appointment letters sent in minutes instead of taking hours to prepare. What used to involve printers, envelopes, franking and a walk to the postbox became a simple online process.
“The whole process was absolutely fantastic. Postworks does everything for us for less than the cost of a second class stamp.”
Mike AtkinsonCompany Accountant, Farrendale Ltd
The Outcome
Faster appointment letters and less wasted admin
By moving appointment letters into Postworks, Farrendale has turned a manual daily task into a faster digital process that supports staff, engineers and residents.
Key Results
⏱️ More time for essential work
Over an hour a day once spent on envelopes can now go back into operational tasks.
💷 Lower costs without upfront spend
Postworks delivers letters for less than a second class stamp and needs no capital investment.
🧰 Engineers where they are needed
Faster appointment letters help reduce missed visits and protect engineer time.
🖱️ Simple sending from day one
Farrendale was set up and posting the same day, with no IT support required.
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