G.W. Axup
From hours of invoice post to 15 minutes a month
G.W. Axup is a family-run pipe distribution company where invoices and statements still need to reach customers by post. When Tom Axup joined the business as Operations Manager, one of his priorities was to make everyday processes smarter and less time-consuming.
Before Postworks, sending customer invoices meant printing, folding, stamping and taking letters to the post office by hand. Now, G.W. Axup uses Postworks Send to manage monthly invoice and statement post in around 15 minutes, helping the team save time, reduce manual admin and keep customer payments moving.
The Challenge
Invoice post was taking too much time every month
For G.W. Axup, invoices and statements are essential because they help keep cash flow moving. But the process behind sending them had become more manual than it needed to be. The team was printing hundreds of invoices, folding them, putting them into envelopes, stamping them and taking them to the post office. It was repetitive, time-consuming work that pulled attention away from customers, operations and business improvement.
When Tom joined the family business, he wanted to improve the way day-to-day tasks were handled. Spending hours on postage every month did not make sense, especially when the team’s time could be better used growing the business, learning operations and supporting customers.
The old process also relied on physical supplies and manual effort. If letters were not delivered, it was harder to spot the issue quickly and follow up with customers. G.W. Axup needed a simpler way to send important documents without making post a monthly chore.
A closer look at the results
15 minutes a month
G.W. Axup now manages monthly invoice and statement post in around 15 minutes.
Hours saved every month
Time once spent printing, folding, stamping and walking to the post office is now reclaimed.
Lower cost than stamps alone
Letters can be sent for less than the cost of buying a stamp separately.
The Turning Point
Looking for a way to outsource boring admin
The turning point came when Tom started searching online for a post outsourcing service. He was not looking for something complicated. He wanted a practical way to remove a boring, repetitive task from the business without creating more work somewhere else.
Postworks stood out because it gave G.W. Axup a simple way to send invoices and statements online, while keeping the process flexible enough for the company’s size and needs. With Postworks Send, Tom can upload invoices and statements through the Postworks portal, from the office or from home. Postworks then prints, envelopes and posts the letters on G.W. Axup’s behalf.
The process is set up around how the business wants its post handled, so monthly sending is quick and repeatable. Tom can also track letters online and receive notifications if an invoice is not delivered, helping the team follow up and stay on top of payments.
“Using Postworks was a no-brainer. They care about every customer and cater for a company our size.”
Tom AxupOperations Manager, G.W. Axup
The Outcome
Invoice post without the monthly chore
With Postworks in place, G.W. Axup has turned a repetitive admin task into a simple monthly workflow that helps the business save time and keep payments moving.
Key Results
⏱️ Monthly post done in minutes
Invoices and statements that once took hours now take around 15 minutes a month.
📬 Delivery visibility for follow-up
Tom can track letters online and see when invoices have not been delivered.
🧾 Customer invoices sent without fuss
Essential payment documents can be uploaded online and handled by Postworks.
💷 Lower cost than stamps alone
Postworks sends letters for less than the cost of buying a stamp separately.
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