Wilson Field
How Wilson Field saves £30,000 a year on business post
Wilson Field is a leading independent insolvency and business turnaround practice with a 73-person team managing high volumes of statutory paperwork. Creditor reports, Companies House forms and VAT returns meant more than 2,000 time-critical letters leaving the business every month, supported by 16 printers, specialist machinery and significant staff time. By moving to Postworks Send, Wilson Field has reduced annual costs by around £30,000 while making post faster, leaner and easier to manage remotely.
The Challenge
Manual post was consuming time, space and budget
Wilson Field relies on accurate hard-copy communications to protect its reputation and meet strict statutory deadlines. On average, 2,122 letters each month needed to be printed, assembled and sent on time, with the firm ultimately responsible for every missed date, delayed report or incomplete submission.
Managing that volume had turned post into a major internal operation. Sixteen printers, a full-time postroom operator, a folding machine and a franking machine were all needed to keep work moving. Each letter took between five and ten minutes to prepare, while paper jams, reprints, supplies, maintenance and constant interruptions quietly increased costs and reduced productivity across the wider team.
A closer look at the results
2,122 letters handled digitally
Creditor, Companies House and VAT communications sent without manual printing, folding or franking.
£30,000 saved yearly
Reduced machinery, consumables and staff time deliver estimated annual savings of around £30,000.
Less printers and equipment
No longer dependant on 16 printers and specialist machines to manage outgoing post.
The Turning Point
A full cost review exposed the price of manual post
Franking and folding machines had long been treated as a sensible, unquestioned way to control company postage costs. However, a closer internal review revealed a starkly different picture: beneath the apparent convenience lay a surprisingly high cost of operation. Expensive leasing contracts, regular maintenance agreements, constant purchases of paper and toner, and a full-time salary were all tied up simply to get post out the door each day. To make matters worse, the entire process remained heavily restricted, depending entirely on staff being physically present in the office to manually process the mail.
Determined to modernise their approach, Wilson Field searched online for a digital alternative. A quick Google search for online franking led them directly to Postworks. The service immediately stood out for its operational efficiency, competitive pricing, and straightforward approach to managing mail. Beyond the software itself, the team at
Wilson Field valued Postworks’ collaborative attitude,willingness to listen, and adapt to their specific needs. As a sensible precaution during the transition, a small reserve of physical stamps was tucked away in a drawer in case of unexpected disruption. Yet, that safety net has never once been needed, as the service has remained consistently available, delivering flawless reliability from day one.
“It is a no-brainer to put Postworks into your business. It is a cost and time saver and makes complete commercial sense”
Lisa HoggDirector and Insolvency Practitioner, Wilson Field
The Outcome
Wilson Field now sends statutory post with less cost and effort
With Postworks managing document production and delivery, Wilson Field has replaced a resource-heavy postroom operation with a leaner process that supports everyday casework and long-term resilience.
Key Results
💸 Annual postal costs are significantly lower
Reducing printers, machines, consumables and manual effort saves around £30,000 every year.
🖥️ Post can continue during remote working
During COVID-19, employees kept essential communications moving with the same access they had in the office.
🕒 Staff have more time for complex casework
Letters that once took five to ten minutes to prepare are now completed in a few clicks.
🧹 Office space is easier to use
Removing reliance on 16 printers and bulky equipment has reduced clutter, noise and daily disruption.
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