Hudson Weir
How Hudson Weir cut three to four hours of postwork down to minutes
Hudson Weir is a specialist insolvency and business recovery firm whose highly skilled employees were losing up to four hours a day processing creditor circulars and statutory notices through an ageing franking machine. The work was slow, repetitive and pulled experienced staff away from complex insolvency cases where their time added far more value. By moving to Postworks Send, Hudson Weir now sends high-volume creditor communications online in minutes, with stronger control, clear records and simpler cost recovery.
The Challenge
Manual franking was taking skilled staff away from insolvency cases
Hudson Weir’s work depends on creditor circulars and statutory notices being sent accurately and on time. In practice, that meant experienced employees spending three to four hours on some mailings, folding documents, stuffing envelopes and feeding letters through the franking machine one at a time instead of focusing on casework, client communication and business recovery.
The process was slow, repetitive and increasingly difficult to justify. Valuable fee-earning time was being lost to a basic administrative task, but missing a statutory deadline was never an option. The franking machine was meant to provide control over postage costs, yet the wider process was quietly consuming staff time, energy and attention across the firm.
A closer look at the results
Multiple employees can send post securely
Teams across the firm can upload documents and send letters without relying on one location.
3–4 hours of postwork reduced to minutes
Large creditor circulars are now sent online through one simple workflow
Postal costs can be saved and recovered
Eligible postage costs are lower and can be reclaimed as a Category 1 disbursement.
The Turning Point
The end of the franking contract created the case for change
With the existing franking machine contract coming to an end, Senior Manager Claire Howell initially expected the firm to replace the old equipment with a newer model. Then the pandemic closed offices and made remote access essential. A process tied to physical hardware and one workplace could no longer support the way Hudson Weir needed to operate.
A letter from Turnkey, Hudson Weir’s trusted insolvency software provider, introduced Postworks at the right moment. Claire needed a service that was fast to launch, simple for employees to use and strong enough to meet compliance requirements. Same-day onboarding meant the team could begin sending post immediately, while the browser-based workflow avoided complicated installations and ISO 27001 certification helped address data protection concerns.
“Regardless of volume, Postworks gives us a similar, straightforward process and we can definitely measure the time saved. We have scrapped the franking machine, our post is faster and our team can focus on what they do best.”
Claire HowellSenior Manager, Hudson Weir
The Outcome
Hudson Weir now sends creditor post in minutes
By moving creditor circulars and statutory notices to Postworks, Hudson Weir has replaced slow franking sessions with a secure digital process that protects deadlines, margins and staff capacity.
Key Results
⏱️ Large mailings take minutes, not hours
Creditor communications that once required three to four hours can now be submitted in a few clicks.
🧾 Postal costs are easier to recover
Digital records make eligible Category 1 disbursements simpler to evidence, track and reclaim.
👩⚖️ Skilled employees have more time for casework
The team spends less time stuffing envelopes and more time advising directors and managing insolvency cases.
📬 Returned post requires less administration
Undelivered mail is managed without adding another manual task to the team’s workload.
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