Fortis Insolvency Limited
From sticky labels and franking ink to drag and drop creditor post
Fortis Insolvency Limited is a specialist insolvency practice that helps individuals and companies with debt restructuring and formal insolvency matters. With around twenty people working across two sites, the team was losing time and money to manual printing, photocopying, sticky labels, and a franking machine, all while working to strict statutory deadlines. By moving creditor circulars and letters to Postworks, Fortis now sends professional, individually addressed post in a few clicks, without walking to the Post Office in the rain.
The Challenge
Manual mailing delays threatened strict notice periods
Fortis deals with creditor circulars where delays have real consequences. Insolvency rules require strict notice periods and certificates of delivery, with first class post deemed delivered two business days after sending. Missing an internal three o’clock cut off meant waiting until the next day, which pushed hard against statutory deadlines.
Before Postworks, everything ran through a franking machine. Big cases with several hundred creditors meant long photocopying runs, generic cover letters and sticky address labels. Ink ran out mid circular, cartridges were expensive and someone had to spend around half an hour a day franking and walking mail to the local Post Office. It all felt outdated in a world where the rest of the work was already digital.
A closer look at the results
30 minutes daily postroom work removed
Trading daily franking and Post Office trips for a simple online workflow.
Hundreds of creditor circulars in one upload
Large batches now go as individually addressed letters.
Cleaner cost recovery reporting
Simpler chargebacks. Complete tracking. All via export case codes.
The Turning Point
Introducing an outsourced, integrated hybrid mail system
The turning point came at an IPS User Group meeting in London where Postworks presented alongside Fortis’ core software providers. Seeing an outsourced post solution that integrated with familiar tools was a lightbulb moment. The team realised they did not have to choose between stamps and the franking machine after all. Within forty eight hours they had contacted Postworks, built a business case and secured director approval. Setup was fast and felt refreshingly straightforward.
Fortis started with a simple test circular, sending letters to Julie and the Managing Director to see exactly what landed on the mat. Once those arrived, any remaining concerns disappeared. Letterheads were configured within minutes and new document templates were built to match the Postworks layout. Today there are hundreds of templates across two systems, all designed to work first time with Postworks, with attachments added in a click rather than manually collated for every creditor.
“Because Postworks sends our letters with the right attachments and reply envelopes automatically added, we never miss a thing. It’s been a huge help for compliance and data protection”
Julie BeavisFortis Insolvency Limited
The Outcome
Heightened document professionalism and instant batch processing
With Postworks in place, Fortis can meet strict insolvency timelines and present professional communications without sacrificing hours to manual admin.
Key Results
⏱️ Time back on every insolvency case
Daily post runs and Post Office trips have shrunk to a few clicks, freeing capacity for core case work.
📎 Attachments added in seconds
Reports and supporting documents are attached with a simple drag and drop, removing hours of manual collation.
📑 Individually addressed, more professional letters
Every creditor now receives a personalised letter instead of a photocopy with a sticky address label.
💷 Lower franking spend, longer lasting supplies
Postworks carries most outbound volume, so the remaining franking costs and consumables have dropped significantly.
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