Middlebrooks
Helping clients become debt free without being tied to the post
Middlebrooks is an insolvency practice helping individuals and companies navigate complex, highly regulated debt processes. Meeting strict statutory deadlines meant two staff members spent whole afternoons printing, stuffing, and franking creditor letters, then waiting in the office for the post to be collected. By moving to Postworks allows Middlebrooks to run compliant, remote-ready communications with clear reporting and cost recovery. This 100% paper-free operation ensures an auditable post process that supports flexible working instead of blocking it.
The Challenge
Tight regulatory deadlines kept staff trapped in the post room
Insolvency work runs on tight statutory timelines. Middlebrooks must send specific letters by post, on time, every time, or risk serious financial and regulatory consequences for both the firm and its Managing Director, Claire Middlebrook. The pressure to get every envelope out on schedule was constant.
Yet the way they worked was stuck in the past. Two members of staff regularly lost entire afternoons to printing, stuffing and franking outgoing mail, with one person staying late to hand post to the Royal Mail collection. It slowed the firm down, restricted flexibility and made it hard to build the agile culture they wanted.
A closer look at the results
Afternoons reclaimed
Print and franking replaced
by online workflows.
100% paper free
Paper-free post, fully compliant,
across all insolvency cases.
Recharge by case
Track and recharge
every letter by case.
The Turning Point
Shifting to an agile, browser-based mailing setup
Middlebrooks wanted to build a culture of flexibility, but their post process needed people in the office, next to the printer and franking machine, whenever letters had to go out. Preparing and sending creditor communications was a manual task that tied staff to a physical location and made remote working difficult. As long as envelopes ruled the workflow, flexible working would always be a compromise.
When the pandemic hit and staff were told to work from home, that compromise became a crisis. Critical communications still needed to be sent on time, but the traditional process relied on people being in the office to print, pack and post documents. A flexible post solution stopped being a nice-to-have and became non-negotiable.
By integrating Postworks Send and Receive, Middlebrooks made it possible for staff to upload, send and action letters from anywhere while maintaining a full audit trail. The firm was able to keep communications moving, support remote and hybrid working, and ensure compliance without relying on paper-based processes or office attendance.
“With Postworks we finally get to choose how quickly it goes out and how much it costs. The team loves it, it is user friendly and it has made us more flexible, more productive and more profitable.”
Claire MiddlebrookManaging Director
The Outcome
Complete operational freedom and automated cost tracking
By moving its outbound and inbound post onto Postworks, Middlebrooks turned a manual bottleneck into quiet, always on infrastructure that simply supports the work.
Key Results
⏱️ Time back for client work
Two team members no longer spend afternoons on envelopes, so they can focus on higher value case tasks.
📊 Better control of postage spend
Bespoke reporting and audit trails give clear visibility of costs and support accurate recharge to each case.
🏡 Remote ready from day one
Staff can now send and action post securely from home, without being tied to the office letter run.
🌱 A cleaner, paper free operation
With hybrid mail and digital inbound, Middlebrooks has removed paper from the process and modernised how it works.
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