Millgate Arts Centre
From hand written envelopes to hassle free hybrid mail
Millgate Arts Centre is a volunteer-led community theatre in the heart of Saddleworth, West Yorkshire. For years, keeping members informed meant full days of handwriting, hand stuffing and hand stamping hundreds of envelopes, on top of everything else needed to run shows. After moving to Postworks, Andrew now sends professional member communications in a few clicks, with time freed up for the stage rather than the stamp.
The Challenge
Manual member mailings were taking valuable time away from running the theatre
As Membership Secretary, Andrew’s priority was simple: keep in touch with supporters so they feel involved and informed. In practice, that meant handwriting hundreds of addresses, hand stuffing every envelope and hand stamping each letter before even thinking about buying stamps and stationery.
What should have been a simple mailing became a full day’s work.
For a small arts charity, that workload was not sustainable. Important member communications risked being delayed or skipped because the administrative burden had become so heavy.
Millgate needed a way to keep the personal feel of its letters while removing the manual work behind every mailing.
A closer look at the results
Hundreds of member letters
Sent online in just a few clicks.
A full day’s admin saved
More time for productions, less time on post.
Shared account access
Complete visibility of every mailing.
The Turning Point
Finding an online solution that was genuinely simple to use
On a friend’s recommendation, Andrew first explored online franking with another provider, but found it complicated, inflexible and difficult to use.
For a volunteer-led organisation with varying levels of technical confidence, replacing one complicated process with another was never going to work.
A second search led him to Postworks. After signing up for a free trial, Andrew found Postworks intuitive from the start.
The pricing was clear, topping up credit was straightforward and multiple volunteers could use the same account. With responsive support and an easy setup, Millgate finally found a solution that made member communications simple again.
“I cannot stress how simple it is to get up and running. My advice to others is simple: do not procrastinate, go ahead and start using it.”
Andrew MannMembership Secretary, Millgate Arts Centre
The Outcome
Simpler member communications that give volunteers more time to focus on the theatre
By switching to Postworks, Millgate has transformed a time-consuming manual process into a simple, sustainable way of communicating with members, allowing volunteers to spend more time supporting productions instead of preparing post.
Key Results
⏱️ Time back for productions, not postage
Hours of handwriting, stuffing and stamping have been replaced with quick uploads and a few clicks.
💷 Clear, charity-friendly pricing
Transparent pricing and instant credit top ups make Postworks ideal for not-for-profit organisations.
✉️ More member mail reaches its audience
Reliable, regular communications are now sustainable, increasing the likelihood that members open, read and respond.
😀 Simple for every volunteer
Even less technically confident users can register and start sending straight away.
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