Northampton Hope Centre
From volunteer shortages to newsletters sent in a few clicks
Northampton Hope Centre supports some of the most vulnerable people in its community, providing food, practical assistance, employment workshops and ongoing support. Keeping supporters informed is vital to sustaining that work, but preparing and posting newsletters depended heavily on volunteer availability.
When help was limited, Community Fundraiser Tanya Haji-Miller was left spending hours completing the work herself and sometimes paying for supplies from her own pocket. With Postworks, the charity can now send large supporter mailings in just a few clicks, control its costs and give Tanya more time to focus on fundraising and supporting the community.
The Challenge
Supporter newsletters depended on volunteer availability
Volunteers play an invaluable role at Northampton Hope Centre, helping the charity deliver practical support to people experiencing difficult circumstances. But relying on volunteers to prepare and post regular newsletters made it difficult to build a consistent process.
Every mailing needed to be printed, folded, placed into envelopes, stamped and checked before it could leave the building. When there were not enough volunteers available, the responsibility fell to Tanya, who had to spend hours preparing newsletters herself instead of focusing on fundraising and supporter relationships.
The process did not just take time. It also depended on having enough paper, envelopes, ink and stamps available at the right moment.
When supplies ran low, Tanya sometimes supplemented them from her own pocket just to make sure newsletters went out on time. The problem was not a lack of commitment. The charity simply needed a more dependable way to communicate with supporters, regardless of how many volunteers were available that month.
A closer look at the results
Large mailings simplified
Supporter newsletters can now be uploaded and sent without manual envelope preparation.
Hours of admin removed
Tanya no longer needs to spend hours printing, folding, stuffing and stamping newsletters.
Costs easier to control
Paper, envelopes, ink and postage are managed through one simpler sending process.
The Turning Point
Finding a reliable way to send supporter mailings
After discovering Postworks, Tanya got in touch to find out whether the platform could remove the manual work from the charity’s mailings. A member of the Postworks team visited the Hope Centre to demonstrate the platform and provide on-site training.
That personal support helped reassure the team and made moving away from their familiar process feel straightforward. Instead of sourcing supplies and preparing every envelope by hand, Tanya can now upload the newsletter to Postworks and let the platform handle the printing, packing and posting.
The simplicity of Postworks means the charity has not exchanged one complicated process for another. Sending a large mailing is straightforward, whether Tanya is working independently or involving other members of the team.
The result is a more dependable process that does not rely on volunteer availability. Supporter communications can be sent quickly, consistently and without the same stress around supplies, stamps or manual preparation.
“Sending letters with just a few clicks is so convenient. It is a really easy way to send lots of letters. It is that simple.”
Tanya Haji-MillerCommunity Fundraiser, Northampton Hope Centre
The Outcome
More time for fundraising and community support
With Postworks in place, Northampton Hope Centre has a reliable mailing process that helps keep supporters informed without pulling Tanya away from higher-value work.
Key Results
💌 Supporter updates sent on time
Newsletters can be sent consistently, even when volunteer availability changes.
💷 Costs under better control
The charity no longer needs to manage paper, envelopes, ink and stamps separately.
⏱️ Less time spent on manual post
Hours once spent printing and stuffing envelopes can now go back into fundraising.
🙂 A simpler process for the team
The wider team is happy with the ease and convenience of using Postworks.
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